Cookies are information transferred from a web server to your browser and stored on the hard drive of your computer. Cookies do not harm your computer system and do not affect its functionality. Cookies also make browsing the web easier for you. The website uses cookies to provide specialized services and content that interests you.

Cookies help analyzing whether the website is frequently visited or let us know when you are visiting a specific website. Additionally, they allow us, inter alia, to store your preferences and settings, they allow you to connect with our services, contribute to eliminating fraud and analyze the performance of the website and its electronic services.

We use cookies to collect information, solely for the purposes described in this Policy.

Cookies are pieces of information, in the form of very small alphanumeric text, that are saved on your computer with your permission, helping our website to function more efficiently. Cookies in no way cause damage to user's computers or to the files stored on them.

The following cookies do not contain personally identifiable information. Only if you submit personally identifiable information, such as a sign-up application or email, automated media will be used to provide further information about your use of the websites and/or interactive emails with the goal of improving their usefulness to you.

Strictly necessary cookies are essential to the efficient operation of the website, allowing you to browse and use its features, such as access to secure sites, registration forms, favorites, use of the shopping cart and for security reasons. These cookies do not recognize your identity. Without these cookies, we cannot offer an efficient operation of our site.

These cookies are essential for the proper function of the website (e-shop), as they allow you to browse and use its features. They are also used to improve website performance and allow us to collect information regarding how you use our website, including the content you select while browsing, in order to measure the effectiveness and interaction of consumers with the website, as well as improving our page over time.

These cookies are used to provide content that best suits your interests. It can be used to send targeted ad / bidding, limit ad serving or measure the effectiveness of an ad campaign.

Finally, social media and content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections).

most web browsers accept and collect cookies automatically. However, you can set your web browser to accept all cookies, reject all cookies or notify you when a cookie is set. Depending on the security settings of your web browser, you may be able to reject all cookies. If you reject all cookies, you may not be able to use the website.

The website www.allaboutcookies.org provides instructions on how to manage cookies using different types of browsers.

Instructions for cookies in various browsers :

To enable or disable cookies in Chrome, visit the relevant Google Help center support – help page.

To enable or disable cookies in Firefox, visit the relevant Firefox Help Center support – help page.

To enable or disable cookies in Internet Explorer, visit the relevant Microsoft Help Center support – help page.

To enable or disable cookies in Safari, visit the relevant Apple Help Center support – help page.

To enable or disable cookies in Opera, visit the relevant Opera Help Center support – help page.

Your prior consent is required for the use of cookies. The only exception to this rule are cookies that serve the functional needs of the website (functional cookies) which are necessary for the appearance and effective operation of the website on your computer. By accepting the Terms of Use, this Policy and the message regarding cookies, we consider that you have given your consent to the use of cookies.

Date of last update: 29.08.2024

The private limited company under the corporate name “AUM MANAGEMENT SINGLE MEMBER P.C.”, hereinafter referred to as “House of Shila.”, owner of the website www.houseofshila.com, informs you that the processing of your personal data is performed pursuant to the applicable data protection legislation (Regulation (EU) 2016/679 - hereinafter referred to as “GDPR”) and this Personal Data Protection and Privacy Policy of the Website, and declares that compliance with the principles governing data protection for the processing of such data is its purpose, as it is committed to respecting your individual rights and privacy.

This Policy applies to personal information of the users and to the use of that personal information in any form, whether oral, electronic and/or written.

This policy applies when you interact with ‘’House of Shila.’’, either through our website, our mobile application, in person, such as when you visit us, or when you communicate with us by phone, text, direct message, social media or other similar functionality.

“AUM MANAGEMENT SINGLE MEMBER P.C.” is the Data Processing Controller (hereinafter the “Controller”).

You may contact to House of Shila's Personal Data Protection Officer (DPO) at the following email address shop@houseofshila.com.

Data Subject: any natural person whose personal data is processed by us or on our behalf.

Personal Data: any information relating to an identified or identifiable natural person, which pertains to the physical, physiological, psychological, emotional or financial status, the cultural or social identity of said natural person.

Processing: processing of personal data (“processing”), is any operation or set of operations which is performed on personal data such as, indicatively, the collection, record-keeping, storage, alteration, analysis, use, association, restriction, erasure or destruction;

Transmission: the access to personal data, for example by allowing access, transmission or publication.

Controller: the legal person which determines the purpose, the content and the procedure of the processing of personal data.

Processor: the natural or legal person, which processes personal data according to the controller’s instructions.

We collect and process your personal information in order to provide you the best experience possible when you interact with us. The information we collect may vary by your preferred method of interaction with us.

The personal data we collect are categorized into the data of ordinary visitors and the data of the users of the website, as follows:

- Personal data collected during your navigation on the website:

During your navigation in House of Shila e-shop, your data are collected based on the use of the website ("usage data") for the purpose of analysis, monitoring, and improvement of House of Shila and the services it provides. Usage data may include the IP address, the geographic location, the type and version of the navigation tool, the operational system, the source of reference (which page you have reached the website from), the duration of the visit, the page views and the navigation routes of the website, as well as information related to the time, frequency, and way of using the website and its services by you.

The aforementioned personal data of the website visitors are limited to the information needed for the smooth operation, security, support of the website and the provision of certain services to its users, as well as the improvement of this website and its services, in accordance with the existing legislation on personal data.

-  Communication by e-mail:

The visitors of the website who wish to contact us, may send us an e-mail at the following email address shop@houseofshila.com, providing us with any data they consider necessary for the purpose of contacting us. The aforementioned data shall be solely used for the purpose of our communication with you.

- Newsletter:

The visitors of the website who wish so, may ask to receive our Newsletter. Their email shall be solely used for this purpose. In case they do not wish to keep on receiving our Newsletter, they may ask to be exempted from receiving it by clicking on the link provided for this purpose each time they receive a Newsletter. Should you opt to be deleted from a service or communication, we will try to erase your data as soon as possible; nevertheless, certain time and/or information may be required, prior to processing your request.

While using the website, personal data are collected and processed when someone places an order (i) as “visitor”, namely without having “registered” or (ii) after having “registered” in the website.

In particular, when one either places an order as visitor or after registering in the e-shop, various data are collected, which also include personal data which, according to the displayed relevant form, include the following: Name, Surname, Email, Address, Country, City, Postal Code, Municipality, Phone, TIN, Tax office.

The aforementioned personal data of the users of House of Shila are collected and processed for the confirmation of the agreement and the placement of orders, e.g. the communication with the visitor/subscriber with regard to the stage of the order and the provision of information about purchases that have taken place, the delivery of the order on the desired premises, the identification of the visitor/registered user/third party in every case this is deemed necessary, as well as their update about the existing stock in the e-shop.

In case the visitor/subscriber asks for the goods to be delivered to a third party, then the visitor/subscriber is liable to inform and obtain the consent of the third party, who is defined as recipient of the relevant products, to communicate their personal data to the e-shop for the purpose of delivery and bears full responsibility for any claims of the third party against the e-shop.

-   Payments data:

In order to complete the purchase, the user is asked to make the payment and then he/she is transferred, depending on their preference, to a safe environment and in particular to a bank’s Automated Payment System for crediting their customer’s credit/debit cards or to the safe environment of PayPal, where they enter the required data etc. Τhe e-shop shall, by no means, store the payments data (cards data etc.). All transactions taking place through House of Shila are made by using SSL certificate and are therefore encrypted, providing the highest possible security level against interception of personal data.

If you choose to save your credit/debit card details, you explicitly allow us to use the mentioned data as necessary for the activation and development of this function. The card CVV code is only used for purchases in progress and is not saved or subsequently processed as part of your card details. Your consent to the activation of this feature ensures that your data is automatically filled in on subsequent purchases, so you will not need to enter it every time you make a purchase.

- Newsletter:

Upon registering in the website, the user, who wishes so, may ask to receive our Newsletter as well as  our promotion actions, by selecting the relevant box created for this purpose. In such case, the user’s email shall be used solely for this purpose. The registered user of our website may, if they change their mind in the future, ask to be exempted from receiving our Newsletter and promotion actions, by using the relevant choice provided. Should you opt to be deleted from a service or communication, we will try to erase your data as soon as possible; nevertheless, certain time and/or information may be required prior to processing your request.

In any event, even without your prior consent, the Controller may process your data, in order to comply with obligations under law, regulations and the EU legislation, to exercise their own lawful interests and, in any occasion, pursuant to articles 6 and 9 of the GDPR, as the case may be.

The processing is performed by means of computers as well as hard copies and always entails the implementation of security measures in accordance to the legislation in force. When you consent to this Policy you are granting your express and written consent to the processing of any personal information that you provide to House of Shila. With your consent, we process the above personal data that you provide when you interact with the Website and use the services and features it provides.

In order for us to fulfill the requests you submit through our website, it is necessary for you to consent to the processing of the data marked with an asterisk (*). Without this mandatory data or your consent, we cannot proceed further. On the contrary, providing information requested in fields not marked with an asterisk is optional and not providing it has no consequence.

Our Services are not directed to individuals under the age of eighteen (18), and we request that they not provide their Personal Data through them.

The data is processed for the following purposes:

• to handle the requests that you submit via email. The legal basis for the data processing for this purpose is your consent (article 6 par. 1 a) and article 9 par.2 a) of the GDPR).
• to execute your orders in our e-shop. The legal basis for the data processing for this purpose is the performance of the contract (article 6 par. 1 (b) and article 9 par.2 (a) of the GDPR);
• to handle the reports for undesirable actions that are submitted via the website or the forms. The legal basis for the data processing for these purposes is your consent (article 6 par. 1 a) and article 9 par.2 a) of the GDPR) as well as any public interest (article 9 par.2 (i) of the GDPR) and legal obligation.

Also, but only upon your optional consent which is the legal basis for the data processing pursuant to article 6 par. 1 a) of the GDPR:

• in order to receive advertising material (direct marketing) from us – newsletters.
• for marketing purposes.

With regard to the email updates, you may remove yourself from the relevant list of recipients at any time, by following the instructions contained in every communication. Should you opt to be deleted from a service or communication, we will try to erase your data as soon as possible; nevertheless, certain time and/or information may be required prior to processing your request.

Your data may be subject to process, even without your consent, in order to comply with laws, regulations and the EU legislation (article 6 par. 1 (c) of the GDPR) in order to receive statistical data pertaining to the Website’s use and its proper operation (article 6 par. 1 (f) of the GDPR).

The personal data is entered in our information system in full compliance with the data protection legislation, and their processing is based on the principles of proper practice, legitimacy, and transparency.

Data are stored for as long as it is necessary to accomplish the purposes for which the personal data are processed. In any event, the criteria to determine said period is based on complying with the time limits provided by law and the principles of data minimization, storage limitation, and rational processing of the records. All data shall be subject to processing in hard copies or via automated means, by ensuring in any case the appropriate level of security and confidentiality.

Certain type of information is collected automatically, every time you enter our website, as well as through certain emails that we exchange. The automated technologies we use may include, for example, web servers / IP addresses (web server log) and cookies.

The IP address is a number given to your computer each time you connect to the internet. All computers on the internet are identified by their IP addresses, which allow computers and servers to recognize each other and communicate with each other.

Cookies are information transferred from a web server to your browser and stored on the hard drive of your computer. Cookies do not harm your computer system and do not affect its functionality. Cookies also make browsing the web easier for you. The website uses cookies to provide specialized services and content that interests you.

Cookies help analyzing whether the website is frequently visited or let us know when you are visiting a specific website. Additionally, they allow us, inter alia, to store your preferences and settings, they allow you to connect with our services, contribute to eliminating fraud and analyze the performance of the website and its electronic services.

We use cookies to collect information, solely for the purposes described in this Policy.

What are cookies: Cookies are pieces of information, in the form of very small alphanumeric text, that are saved on your computer with your permission, helping our website to function more efficiently. Cookies in no way cause damage to user's computers or to the files stored on them.

The following cookies do not contain personally identifiable information. Only if you submit personally identifiable information, such as a sign-up application or email, automated media will be used to provide further information about your use of the websites and/or interactive emails with the goal of improving their usefulness to you.

Strictly necessary cookies are essential to the efficient operation of the website, allowing you to browse and use its features, such as access to secure sites, registration forms, favorites, use of the shopping cart and for security reasons. These cookies do not recognize your identity. Without these cookies, we cannot offer an efficient operation of our site.

These cookies are essential for the proper function of the website (e-shop), as they allow you to browse and use its features. They are also used to improve website performance and allow us to collect information regarding how you use our website, including the content you select while browsing, in order to measure the effectiveness and interaction of consumers with the website, as well as improving our page over time.

These cookies are used to provide content that best suits your interests. It can be used to send targeted ad / bidding, limit ad serving or measure the effectiveness of an ad campaign.

Finally, social media and content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections).

most web browsers accept and collect cookies automatically. However, you can set your web browser to accept all cookies, reject all cookies or notify you when a cookie is set. Depending on the security settings of your web browser, you may be able to reject all cookies. If you reject all cookies, you may not be able to use the website.

The website www.allaboutcookies.org provides instructions on how to manage cookies using different types of browsers.

Instructions for cookies in various browsers :

To enable or disable cookies in Chrome, visit the relevant Google Help center support – help page.

To enable or disable cookies in Firefox, visit the relevant Firefox Help Center support – help page.

To enable or disable cookies in Internet Explorer, visit the relevant Microsoft Help Center support – help page.

To enable or disable cookies in Safari, visit the relevant Apple Help Center support – help page.

To enable or disable cookies in Opera, visit the relevant Opera Help Center support – help page.

Your prior consent is required for the use of cookies. The only exception to this rule are cookies that serve the functional needs of the website (functional cookies) which are necessary for the appearance and effective operation of the website on your computer. By accepting the House of Shila Terms of Use, this Policy and the message regarding cookies, we consider that you have given your consent to the use of cookies.

We may process your personal data, in order to provide personalized services, pursuant to article 6 par. 1 (b) of GDPR and the national legislation that implements it. Your personal data are not used for other purposes apart from those described herein, unless we receive your prior consent or if required or allowed by law.

Personal data are processed in a manner compatible to the purpose for which they are collected.

The principle of proportionality is applied during the processing of personal data; amongst others, said principle creates the obligation to not purposelessly collect personal data.

Personal data, which are used, should be precise and updated.

Personal data, which are used and are no longer precise and comprehensive, are revised or deleted.

With the exception of cases where there is a legal obligation to retain them for a longer period of time, personal data will not be stored longer than required for the purposes for which they were collected or processed.

The processing of personal data is performed in good faith, i.e. the data subjects should be confident that the controllers will demonstrate the proper attention in all data processing cases.

The data subjects shall be informed accordingly, if they request it. More specifically, they have the right to be informed on the purposes, for which their data is processed, the nature of the data concerned, as well as the identity of the data recipients. When deemed necessary, the data subjects also have the right to request the correction, non-transmission or erasure of their data.

The aforementioned rights may be limited only if said limitation is provided by law. This applies, specifically, in the event of a scientific research.

More specifically, personal data is protected against an unauthorized disclosure and any illegal processing. The measures, which are implemented, safeguard a security level equivalent to the nature of the data that need to be protected and the dangers that may arise during their processing.

Our employees and associates, who are engaged in the personal data processing, are informed and trained accordingly.

The procedure for the personal data processing by third parties following an agreement, shall be defined in writing, having ensured that said third parties shall process the personal data in a secure manner and shall comply with the principles of this Policy and the GDPR. If we conclude that the third parties are unable to secure a satisfactory level of protection of the personal data, we shall terminate our cooperation with them.

The data are processed via electronic means or manually, according to the procedures and practices related to the above mentioned purposes, and are accessible by the Controller’s personnel, which is authorized to process the Personal Data, and their supervisors and, more specifically, employees of the following categories: technical personnel, Information and Networks Security personnel and administrative personnel, as well as other members of the personnel that are required to process data while performing their duties. Any personal data that you submit to the website www.houseofshila.com, are kept exclusively for purposes pertaining to your transactions with us, the improvement of our services and the safekeeping of the operation of the relevant service and may not be used by any third party (with the exception of any competent authorities, if provided by law).

The Data may also be communicated to non – EU countries (“Third Countries”): (i) to institutional bodies, authorities, public agencies, for institutional purposes; (ii) to professionals, independent advisors – whether acting individually or collectively – and other third parties and providers that offer to the Controller commercial, professional or technical services required for the Website’s operation (e.g. IT and Cloud Computing services), for the purposes mentioned here in above and the support of the Company in providing its services.

The aforesaid recipients receive only the necessary data for their relevant operations and duly perform their processing exclusively for the purposes mentioned above and according to the data protection legislation. The Data may also be communicated to other lawful recipients, determined from time to time by the legislation in force.

With the exception of the foregoing, the Data shall not be communicated to third parties, natural persons or legal entities that perform duties of commercial, professional or technical nature for the Controller and shall not be disseminated. The persons that receive the data shall process them, depending on the occasion, as Controllers, Processors or persons authorized to process the data for the aforementioned purposes and pursuant to the legislation on the data protection in force.

With regard to the transfer of data outside the EU, even to countries whose legislation does not guarantee the same level of protection of the personal data privacy as the one offered under the EU laws, the Controller informs that the transfer shall be performed in all instances according to the methods allowed under the GDPR, for example based on the user’s consent, the standardized contractual clauses, which have been approved by the European Commission, by selecting counter parties that participate in international programs for the free movement of data (e.g. EU – USA Privacy Shield) or which are implemented in countries that are considered safe by the European Commission.

If you wish, you may at any time request to exercise your rights as provided by articles 15- 22 of the GDPR, to be informed regarding your personal data that we retain, their recipients, the purpose of their retention and processing, as well as their amendment, rectification or erasure, by sending a relevant email to the email addresses mentioned above, from the email address that you have indicated, and filling out the application, which the beneficiary may provide to you, with an attached copy of your ID. Moreover, you have the right to review your personal data that we retain and, in general, to exercise any right under the legislation for the protection of personal data.

The personal data that you communicate to the owner of the website via "www.houseofshila.com", by submitting the communication form, are collected and are used and processed, pursuant to the provisions of the new General Data Protection Regulation in force, on the protection of personal data (GDPR (EU) 2016/679).

More specifically, you have the following rights:

• The right to be informed regarding your personal data: Following a relevant request, we will provide you with information relating to your personal data, which we retain.
• The right to have your personal data rectified and completed: If you notify us accordingly, we shall rectify any inaccurate personal data concerning you. We shall complete any incomplete personal data, if you notify us accordingly, provided that said data are necessary for the processing purposes.
• The right to have your personal data erased: Following a relevant request, we shall erase your personal data, which we retain. Nevertheless, certain data shall be erased only after a defined retention period, for example because in certain occasions we have a legal obligation to retain the data or because the data are necessary in order to fulfill our contractual obligations towards you.
• The right to restrict the processing of your personal data: In certain occasions provided by law, we shall restrict the processing of your data, if you request it. Additional processing of restricted data is only performed to a very limited extent.
• The right to withdraw your consent: You may at any time withdraw your consent for the future processing of your personal data. The lawfulness of processing of your data remains unaffected, until you withdraw your consent.
• The right to object to the processing of your data. You may at any time object to the future processing of your personal data, if we process your data on the basis of any of the legal reasons of article 6(1) point (e) or (f) of the GDPR. If you object, we shall cease to process your data, provided that there are no legitimate grounds to further process them.

“House of Shila.” implements specific procedures of technical and organizational security, in order to protect personal data and information against loss, misuse, alteration or destruction. Our associates that offer us support pertaining to the operation of this website also comply with these provisions.

“House of Shila.” shall make any reasonable effort to retain the collected personal data only for as long it is required for the purposes for which they were collected or until it is requested to erase them (if that occurs first), unless they are retained as provided by law.

The website www.houseofshila.com may contain hyperlinks to other websites, which are governed by other statements and policies for the protection and privacy of personal data, the content of which may differ from the present Policy. Please read the privacy policy of any website that you visit prior to submitting any personal data. Although we try to offer hyperlinks only to websites that share our high standards and respect to your privacy, we are not responsible for the content, the security or the privacy practices applied by other websites.

In order to provide, improve, promote and protect our services, we may need to use third party services. These third parties may access, process or store information to perform tasks solely for the purpose we have authorized them. We require them to provide at least the same level of security for your data as we do, as described in our Privacy Policy. Personal data may be disclosed to third party service providers who assist in our business operations, always under conditions that fully ensure that your personal information is not being unlawfully used./p>

We reserve the right to amend or review this Policy, in our absolute discretion. In the event of any changes, the date of the amendment or review shall be recorded in the Policy and its updated version shall be effective vis-à-vis you henceforth. We encourage you to periodically read this Statement, in order to examine whether there are any changes regarding the way we process your personal data.

Date of last update: 04.12.2024

Our website, property of the private company under the corporate name “AUM MANAGEMENT SINGLE MEMBER P.C.”, hereinafter referred to as “House of Shila.” or HOS, offers its information and services under the present detailed terms of use. Each user is requested to read the following terms of use before using our services. The user should not use the website, if they do not agree with said terms, but should communicate to us any comments, in order for the latter to be examined in the spirit of good faith and fair trade practices.

House of Shila offers to the website’s users information pertaining to the services it provides and their terms, as well as advertisements. It also allows the users to communicate with us, in order to submit their requests, queries, complaints, views etc. by e-mail at shop@houseofshila.com.

Specifically, through this website, users can make purchases of products. In addition, the users may contact us to ask questions and queries relating to their purchases.

The website also gives the user the opportunity to become a member of HOS after filling in his/her email in the appropriate form. By becoming a member of HOS, the user will be privileged with discounts on our services, for which he/she will be informed in detail by e-mail.

All the existing services, as well as any new services that may be added to the website in the future, are governed by these terms of use.

The user of the website is informed about all the services that it provides and how the user may receive said services. If the users wish to use our services they should enter their true, full and current personal details, as required by the website, which they accept that they may be used by House of Shila to contact them.

Users of House of Shila are obliged to use the website only to submit legitimate inquiries and/or orders, not to make false or fraudulent orders, otherwise House of Shila has the right to cancel them and inform the relevant authorities.

Τhe users of the website accept that they will not use this website and the House of Shila e-shop to send, publish, send by e-mail or transmit in any other way content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, constitutes a violation of the privacy or confidentiality of a third party, shows empathy, or expresses racial, ethnic or other discrimination, or may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or administrative relations (e.g. internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or interfere with the operation of any software or computer hardware; intentionally or unintentionally causes damage to or interferes with the operation of any software or computer hardware.

The users of this website accept that they will not attempt unauthorized access to it and its server, or to any other server, computer and database connected to our website and undertake not to attack the website through a denial of service attack or through a distributed denial of service attack. Breach of this obligation may constitute a criminal offence under applicable law. Any such breach will be reported to the relevant law enforcement authorities. Similarly, in the event of such a breach, the user's right to use this website will be immediately terminated.

The user of the website’s services, fully and undeniably accepts that all the information/services of the website are provided “as is” and House of Shila bears no responsibility regarding the limited time, the accuracy of the information, the erasure, the poor operation, inability to electronically store user’s data, as well as any damage that may occur as a result of the website’s use. The use of the website is governed by Greek Law, which is binding for each user, and the latter is obligated to comply with it. Furthermore, the user must use the website’s content and services according to the Greek legislation, the principles of morality and these terms and abstain from any action, which may offend other users or create problems to the proper operation of the website.

Additionally, the user must be 18 years old or above. In any other event, you should not access our website and use our services and, accordingly, House of Shila bears no responsibility for said use. If you are the parent or guardian of a minor, who uses the website, you have full responsibility for said use, including any financial obligations arising therefrom.

House of Shila makes any possible effort to ensure that the website’s services are provided without interruption and free from any technical errors. Furthermore, House of Shila has implemented all appropriate technical and organizational measures, which are required and which House of Shila is obliged to implement under the General Data Protection Regulation (EU) 2016/679, in order to secure the users’ personal data. House of Shila’s liability is limited to the amount of the purchase price of the specific product purchased by the user/customer from our website unless expressly stated otherwise in these Terms.

House of Shila shall not be liable in the event that the user/customer of the e-shop makes a purchase using a credit/debit card of which he/she is not the holder.

House of Shila is not liable in the event that, for any reason, including a case of negligence, the website’s operation is suspended or the access to the website becomes difficult or impossible or if, despite the implemented security measures, “viruses” or other malicious software is traced and transmitted to the users’ terminals or if third unauthorized persons (hackers) interfere with the content or the operation of the website and render its use difficult or create problems in its operation.

House of Shila reserves the exclusive right, which the user unconditionally accepts, to permanently or temporarily suspend the website’s operation with or without a prior notice to users.

House of Shila is committed to the integrity and validity of the information provided only on its website in relation to the description of the essential characteristics of each product available, without prejudice to any technical or typographical errors that have been missed or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.

The description of the products on our website, their characteristics, as well as their purpose, is a copy of those stated by their creator, without any interference or involvement of House of Shila.

House of Shila is not responsible for the truth, correctness or accuracy of the descriptions of the products made by third parties, nor for their suitability in relation to the purpose for which they are intended. Therefore, for any direct or consequential damage incurred by the customer/user due to the use of the product in accordance with the statements of the creator/manufacturer, House of Shila is not liable for any compensation.

We are not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to the website and that are related to the operation or compatibility of their own infrastructure with the use of the website. Furthermore, House of Shila shall not be liable for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through its e-shop. Where this website contains links to third party websites, it is not responsible for the content of these pages and for any damage or harm that may arise from their use, as the visitor has access to them exclusively by his own choice and responsibility.

House of Shila is not in any way liable for the content of the advertisements, which are posted on the website, or the communication of a user with third parties who are advertised on the website. Furthermore, House of Shila is not liable for any matter that may arise, if a user enters into a commercial transaction of any nature with an advertised third party. The advertisements, which are posted on the website, cannot in any way be deemed as advice nor do they imply that House of Shila encourages specific actions or the preference of a certain advertised product. Therefore, each user uses the provided services/information of the website exclusively on their own initiative.

Intellectual property rights on the content and services of the website, including indicatively texts, pictures, designs, commercial and financial data, programs, any type of archives, trademarks/logos, are protected under the Greek, EU and international intellectual property rules and are exclusively a property of House of Shila, they are made available to the users strictly for personal information purposes.

House of Shila makes any reasonable effort, always within the limits of good faith and fair trade practices, in order to ensure that the content and the information available on the website is as accurate, comprehensive and true as possible. Moreover, it is prohibited to copy, distribute, transfer, alter, sell, produce derivative work or mislead the public regarding the true provider of the website’s content. Any reproduction, republishing, uploading, announcement, transmission or any other use of the website’s content, in any way or by any means, for commercial or other purposes, is permitted only upon a prior written permission by House of Shila or any other beneficiary of the intellectual property. In any other case, the above actions may constitute an infringement of our intellectual property rights. We reserve the right to claim any positive and consequential damage we suffered, pursuant to the provisions of the legislation in force.

The website’s user acknowledges and agrees that we are entitled to commercially exploit (ourselves or through a third party) the entire content available on the website.

We attach great importance to the protection of the personal data of our website’s users. This is why we have undertaken all necessary actions, to comply with all the personal data protection rules. We process “personal data” in accordance to our PERSONAL DATA PROTECTION AND PRIVACY POLICY, as well as to the European legislation and any other applicable legislation in relation to the record keeping, processing, access and transfer of personal data. The website of House of Shila, where the above mentioned PRIVACY POLICY is always available, and which requests any information, collects, retains and safeguards said personal information, in accordance to the terms and conditions mentioned in the Policy in detail, as well as pursuant to the legislation in force and the applicable regulations and directives. Said policy is applied in personal information (as defined below), which is collected by this website.

We only collect personal data that concern you, if you opt to provide them to us by making a purchase from our e-shop or send an e-mail. We do not share any personal data with third parties for their own commercial benefit, unless you have explicitly provided a relevant permission. Please read these terms as well as the PRIVACY POLICY, in order to learn more on how we collect, use, share and protect the information on the internet.

Collected Information

- Personal information: You may visit our website without providing us with any personal information, to be exclusively informed about House of Shila and the services we offer. We may only collect your individually identifying information (such as name, surname, email, phone number, address, email content etc), only if you choose to provide it to us.

- Aggregate information: In some occasions, we remove the individually identifying information from the data that you have provided us with and retain them in an aggregate form. We may also combine these data with other information, to produce anonymous, aggregate statistical data (for example the number of complaints etc.), which help us improve our products and services.

Your options

You may decide that you do not wish to send any identifying information, by not entering said details in any website field and not using an available identifying service, if any. If you opt to submit personal data, you have the right to review and rectify or even erase said data at any time, by accessing your application, if permitted by law. If you select specific uses or communications, for example receiving newsletters, you may terminate your registration at any time, by following the instructions mentioned in every communication. Should you decide to terminate your registration with any service or communication, we will ensure that your data will be removed without undue delay, although we may require additional information before satisfying your request.

Security

We use technology, security measures, rules and other procedures, in order to protect your personal data against any unauthorized access, misuse, notification, loss or destruction. In order to secure the privacy of your data, we also use firewalls and protection programs, according to the international standards of the market. Nevertheless, it is your responsibility to ensure that the computer that you use is sufficiently safe and protected against malicious software, viruses etc. You should be aware that without sufficient security measures (e.g. safe browser setting, updated software against viruses, efficient firewall, not using software from dubious sources etc.), there is a risk that your data, as well as the passwords that you use to protect access to your data, will be communicated to unauthorized persons.

The information or personal data you provide us with is subject to processing under the Data Protection Policies. By using this website, you consent to the processing of such information and data and you declare that all information and data you provide us is true and accurate.

For your own security, you should also treat all information provided through the service as confidential and proprietary and you should not disclose it to third parties.

Hyperlinks to other websites

Our website may include hyperlinks to other websites, which may contain useful information for our website users or may be useful for the operation of House of Shila. These terms relating to privacy do not apply to said websites, therefore, we recommend that you become acquainted with their privacy policy.

Minors’ privacy statement

Our website is addressed to adults. We do not collect individually identifying information about any person that, to our knowledge, is under the age of 18. The person exercising parental responsibility has the right, upon request, to be informed about the details provided by the minor and/or demand their erasure.

Automatically collected Information

Certain types of information are collected automatically, every time you enter our website, as well as through certain emails that we exchange, using automated technologies that include cookies.

Please read our cookies policy and our Privacy and Data Protection.

House of Shila periodically sends newsletters. Users receive them only if they opt in and for as long as they wish. House of Shila is not responsible for the successful delivery of the newsletters although every effort is made with the Internet Service Providers. Newsletters may end up in the spam folder, so please check regularly that they are not saved in that folder. If you no longer wish to receive newsletters, you can unsubscribe from the list by clicking on the link contained in the newsletter.

The products sold through House of Shila’s e-shop are available in Greece and abroad.

All product orders are subject to availability. In the event of supply difficulties or stock depletion, we reserve the right to inform you of similar products, of equal or superior quality and value, which you may order or to inform you of the possible delivery time of the product you have ordered and which is currently unavailable. If you do not wish to place an order, we will refund the full amount you may have paid. If the unavailability relates to part of your order, any remaining order may be fulfilled properly, unless you inform us that partial fulfillment of the order would not serve your needs or interests.

You can create your own account and register as a user. Two identification codes are used to identify you: the login code (e-mail or username) and the personal secret security code (security code/password). Each time you enter them they provide you with access to your personal data in security. You are allowed to change your personal secret security code (security code/password) and your e-mail address at any time. Your personal data can be accessed by you, through the above mentioned codes, and you are solely responsible for maintaining their secrecy and keeping them confidential from third parties. In the event of their loss or leakage you must immediately inform House of Shila, otherwise we are not responsible for the use of the secret code by unauthorized persons.

This website allows purchase as a visitor. This mode of purchase requires only the necessary data to process your order. Upon completion of the purchase process, you will be given the option to register as a member or continue as a non-registered member.

The price of each product is the price set at all times on our website, except in the event of an obvious error. Prices are subject to change at any time without notice. Such changes do not affect orders you have already placed. The prices on our website include VAT as applicable in Greece, but do not include the shipping costs.

There are artworks, which are displayed on our website without mentioning their selling price. In this case you should contact our assistants at the following email shop@houseofshila.com in order to send you the information you need. In case you decide to purchase it, you will be sent in writing to your email address all the necessary bank details to make the payment and the relevant instructions, as well as the cost of transporting it to the place indicated by you.

For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. These charges vary by country and are not included in the total order value at checkout.

The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to sell but an invitation for information. No contract will be deemed to have been entered into between us until your order is expressly accepted by us. If we do not accept your order and the order price has already been deducted from your account, then it will be refunded in full.

Please follow the steps in the form to place an order. Add the products of your choice to the "shopping cart". Before completing the order (checkout), you will be informed about the products you have selected and in order to continue you must check the relevant box to select (checkbox) "I have read and accept the terms of use and privacy policy". You will then receive from House of Shila an automated e-mail confirming the receipt of your order.

This does not mean that your order has been accepted, but it is a proposal from you to our company to purchase one or more products. All orders shall be subject to acceptance by us. Such acceptance will be confirmed, within three (3) working days of the order, by sending you an e-mail ("Order Confirmation" / "Under execution") stating the details thereof. Upon this point, the contract between us will be concluded. The contract will only apply to the products whose order we have confirmed in the Order Confirmation. We are not obliged to supply you with any further products that may be part of your order until we have confirmed the order for those products in a separate Order Confirmation. Finally, you will receive an e-mail or sms ("Delivered to courier") confirming the delivery of the product to the courier company.

In case there is any pending issue regarding your order you will receive a relevant e-mail and/or sms. Alternatively, we will contact you on the contact number you have provided when registering or entering the order on our website.

These updates cannot be deactivated, since sending them is a prerequisite for the execution of your order. We invite you to keep these e-mails throughout the duration of our transaction. In the event that you do not receive the relevant e-mails, it would be helpful, in accordance with the general conditions governing our transactions, to inform us without delay.

We reserve the right to withdraw any product from this website at any time and/or remove or edit any material or content without liability to you or any third party.

Whilst we make every effort to process all orders placed, there may be exceptional circumstances in which we may need to reject the order after we have sent you the message : "Order Confirmation" / "Under execution", which we may do at any time in our absolute discretion, without any liability to you or any third party. In this exceptional circumstances, you may request a credit of the amount paid for future purchases or a refund.

You may cancel your order in the following cases:

• Before completing the order, during the online process, you can remove the quantities of products from your cart by clicking on the "remove" button.
• If the online order has been completed, you can contact us by e-mail at: shop@houseofshila.com within 24 hours and one of our associates will assist you directly and inform you of your options. Sale or clearance items cannot be canceled. If a cancellation is approved, refunds will be processed within 20 business days and credited to the original payment method..

Our online store accepts all online payment methods i.e. credit/debit cards, Klarna, Revolut etc, which are listed to the user at the time he/she selects the payment method of the product. Your transactions in our online store are protected by the highest online security system, which guarantees a secure transaction environment. For purchases with your card, follow carefully the instructions on our online store. You will be asked to fill in the order form, the number and expiry date of your card, as well as the 3-digit number (CVV).

In case of purchase of artworks from the special catalogue of artworks, which are displayed on our website without mentioning their selling price the payment of the price and shipping costs is made by bank transfer to the bank account of the company indicated by us, after contacting us at the email shop@houseofshila.com m in order to be informed about the price, costs etc.

Subject to the provisions regarding product availability, we will make every effort to complete your order, unless there are exceptional circumstances.

Shipping costs are paid by the customer and are always determined before the completion of the order, for the amount of which the customer will be informed before payment.

The courier companies we work with are FedEx and Speedex. For delivery times of FedEx or Speedex, please, visit their website.

Delays may occur in cases such as product adaptation to customer requirements, depending on the delivery area, customs controls, unforeseen circumstances (e.g. extreme weather conditions, strike, force majeure events) or when it is impossible to contact you by telephone and/or e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) for instance because the information you have entered is not correctly updated.

If, for any reason, we are unable to deliver on time due to our sole fault, we will let you know and offer you the option of either continue with the purchase by setting a new delivery date or cancel the order with a full refund.

In the event that the product cannot be delivered due to reasons attributable to the customer or the courier company and is returned to us, the return shipping costs will be borne by the customer. Therefore, if the customer chooses not to have the product re-shipped, the amount paid will be refunded after deducting the return shipping costs. If the customer decides to proceed with re-shipping of the purchased product, it will be dispatched again once the return shipping costs (incurred due to the failed delivery) have been paid in full.

For purchases made at a distance, you have the right to withdraw from the contract, without justification, within 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical possession or control of the goods.

In order to legally exercise the right of withdrawal, you must before the expiry of the withdrawal period: a) either send an e-mail to: shop@houseofshila.com expressing your decision to withdraw from this contract; and b) return the product to us in its original perfect condition in which it was delivered to you or provide us with clear and undisputed evidence that you have sent it safely, within 14 calendar days from the day you received it, accompanied always by the necessary legal documents, proof of payment and the return voucher.

Please, return the products in their original perfect condition as you received them (as new), without any processing, addition or other treatment and without destroying the packaging, without any damages or alterations to the packaging, using or including the original packaging, instructions and any other documents that may accompany them, otherwise you are not entitled to withdraw. In any case, the products you wish to return must be accompanied by the necessary legal documents (e.g. receipt, invoice), the receipts and the return voucher sent to you with the product.

Within fourteen (14) days of receipt of the product and once we have ascertained that it is in perfect condition, we shall refund any sums you have paid to us (not shipping costs) using the payment method you have chosen to pay us. In the event that you have paid by payment card we will proceed immediately to instruct the card issuer and we will not be liable for any delays in crediting the amount of the price to you that are not attributable to us.

The shipping costs of returning the product are the customer's responsibility.

The shipping costs of returning the product are the customer's responsibility. We are not liable and will not compensate a consumer, nor will the withdrawal take effect in the event that damage has been caused to the goods or their packaging through the fault of the consumer.

You are not entitled to withdraw in any case provided for by law or herein in accordance with Greek law, such as products that are not suitable for return, for health protection or hygiene reasons such as personal care items, Perishable Goods (e.g., Honey), jewelry, Custom or Personalized Items (e.g., custom designs), works of art (paintings, limited edition photographs) and ceramics that each time an order is made it is made for the specific person who orders it. Sale or clearance items cannot be returned unless damaged or defective.

Due to the complexities of international shipping outside the EU, returns on international orders outside the EU are only accepted if the product arrives damaged or defective. In such cases, the issue must be reported within 7 days of receipt, and we will either process a refund or arrange a replacement. Shipping costs for returning international items are the responsibility of the customer unless otherwise agreed upon.

All returns must be made by courier companies and delivered to the following address: 4, Kakourgodikiou str, 105 54, Athens, Greece.

We reserve the right to refuse returns sent by post.

If you believe that the product you have ordered does not comply, at the time of delivery, with the terms of the contract, you must contact us within 1 day of receipt, by sending an e-mail to shop@houseofshila.com, describing in detail the product and its defect, indicating explicitly if you wish to replace it, credit the amount for future purchases or refund.

To process your claim, we require clear photographic evidence of the damage. Photos should include the following: a clear image of the damaged area(s), an image of the entire product, an image of the packaging (including any visible damage to the box), an image of the shipping label.

Please ensure that the photos are well-lit and show the damage clearly. Blurry or unclear images may delay the processing of your claim..

Once we receive your photos and review the damage, we will determine whether the item qualifies for a refund, replacement, or other resolution. We may request additional information if needed.

In some cases, we may require the damaged item to be returned before processing a refund or sending a replacement. If a return is necessary, we may provide a prepaid shipping label. You can deliver the product, carefully wrapped in its original packaging, to the courier company we work with, together with all its legal documents.

If your claim is approved, we will offer either a replacement of the same item (subject to availability) or full refund credited to your original payment method as soon as possible.

Refunds cannot be made to a third party/donor to whom we have delivered the product at your suggestion.

Damage caused by misuse, mishandling, or unauthorized modifications is not covered under this policy.

Minor imperfections that do not affect the functionality of the item are not considered damage.

In the event that you send us a product which has been damaged or reduced in value through your fault, or in the event that you exercise your right after the deadline, then we will withhold the amount of the price, we will return the product to you and the transport costs will be borne by you.

House of Shila shall not become liable or responsible for any failure to perform or delay in performing any of its obligations under a contract caused by force majeure events.

A force majeure event is any act, event, failure to perform, omission or accident beyond our control and includes but is not limited to the following: a. strikes, walkouts or other union actions; b. Social unrest, riot, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; c. Fire, explosion, storm, flood, earthquake, subsidence, pandemic or other natural disaster; d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transportation; e. Inability to use public or private telecommunication networks; f. Acts, ordinances, laws, regulations or governmental restrictions; g. Any strike, breakdown or accident of ferry and postal services or other means of transport.

The performance of our obligations under any contract shall be deemed to be suspended for the period of the force majeure event and the time for performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable efforts to bring the force majeure event to an end or to find a solution which enables us to fulfill our obligations under the contract despite the force majeure event.

The contract between you and us is binding on both you and our respective licensees and assignees. You may not transfer, assign, or otherwise dispose of a contract, or any of your rights or obligations under it, without our prior written consent. We reserve the right to transfer, assign, subcontract or otherwise dispose of a contract, or any of our rights or obligations under it, at any time during the term of the contract. For the avoidance of doubt, any such transfer, assignment or other type of disposal shall not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any explicit or implicit warranty we may have given you.

Applicable law requires that some of the information or updates we send you should be in written form. When you use our website, you acknowledge that communication with us will be primarily in electronic form. We will communicate with you via e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications must be in writing. This condition does not affect your statutory rights.

How to communicate with House of Shila

Please contact us in writing at the following email address: shop@houseofshila.com.

These terms are governed by Greek Law. The Courts of Athens, Greece shall have jurisdiction for the purpose of any dispute that may arise in connection with the operation and use of the website, if said dispute cannot be amicably resolved. Any dispute relating to the interpretation and the implementation of these terms and conditions, as well as any other matter in connection with the use of this website, shall be governed by Greek Law.

House of Shila may from time to time review the content of the terms of use and the privacy policy for the protection of the personal data on the website. Said amendments shall be available on this webpage without delay. The continuous use of our website shall constitute a declaration of your consent for the use of its updated features.

TThe personal data protection is governed by the principles of the Regulation (EU) 2016/679 and the relevant national law that implements it. In the event that any of the above terms is rendered incompatible to the legislation in force, it automatically becomes invalid, without in any way affecting the validity of the remaining terms.

House of Shila may enter into an agreement to assign its obligations to an appropriate third person.

The foregoing terms constitute the entire agreement with House of Shila, which reserves the right to amend or update or erase all the terms herein, without any notice. The amendment or review shall become effective after this document is updated regarding any change.

Date of last update: 04.12.2024

• Customers may cancel their orders within 24 hours of purchase for a full refund.
• Cancellations made after 24 hours are not acceptable.
• Orders cannot be canceled once they have been processed for shipping.

• Custom or Personalized Items (e.g., custom designs, ceramics, artwork, photographs etc): After the initial 24-hour review period, if the order has been placed into production, it cannot be canceled or refunded.
• Perishable Goods (e.g., Honey): Perishable items cannot be canceled once they have been shipped due to safety and health regulations.

We reserve the right to cancel orders for reasons including but not limited to:

• Stock unavailability
• Payment issues
• Incorrect pricing or product descriptions

In such cases, customers will be notified immediately and issued a full refund.

If a cancellation is approved, refunds will be processed within [20] business days and credited to the original payment method.

• Personalized or custom-made items, artwork, ceramics are non-refundable once production begins.
• Sale or clearance items cannot be canceled or returned unless damaged or defective.

If a product arrives damaged or defective, please contact us within [1] day of receipt to request a refund or replacement.

To cancel your order, please contact our customer service team at shop@houseofshila.com with your order number and reason for cancellation.

• Reporting Time Frame: If your product arrives damaged or defective, please report the issue within 1 day of receipt.
• Replacement or Refund: Once the damage or defect is confirmed, we will process a replacement or refund within 20 business days. Refunds will be credited to the original payment method, and replacements will be shipped as soon as possible.

• Modifications to your order (e.g., changes to size, design, or quantity) can be made within 24 hours of purchase. After 24 hours, modifications may not be possible depending on the production status.

• For certain events, promotions, or sales channels beyond the online store (e.g., pop-up events, workshops, or limited-time offers), different cancellation and refund policies may apply. These will be clearly communicated at the time of purchase and will supersede the standard policy where applicable.

• Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. These charges vary by country and are not included in the total order value at checkout.
• International Returns Policy: Due to the complexities of international shipping, returns on international orders are only accepted if the product arrives damaged or defective. In such cases, the issue must be reported within 1 day of receipt, and we will either process a refund or arrange a replacement. Shipping costs for returning international items are the responsibility of the customer unless otherwise agreed upon.

• If you receive a damaged item, please contact us within [1] day of receipt at shop@houseofshila.com to report the issue. Reports made after this period may not be eligible for a refund or replacement.

To process your claim, we require clear photographic evidence of the damage:

Photos should include the following:

• A clear image of the damaged area(s).
• An image of the entire product.
• An image of the packaging (including any visible damage to the box).
• An image of the shipping label.

Please ensure that the photos are well-lit and show the damage clearly. Blurry or unclear images may delay the processing of your claim.

• Once we receive your photos and review the damage, we will determine whether the item qualifies for a refund, replacement, or other resolution. We may request additional information if needed.

• In some cases, we may require the damaged item to be returned before processing a refund or sending a replacement. If a return is necessary, we will provide a prepaid shipping label.

If your claim is approved, we will offer either:

• A replacement of the same item (subject to availability).
• A full refund credited to your original payment method.

Refunds will be processed within [20] business days after approval.

• Damage caused by misuse, mishandling, or unauthorized modifications is not covered under this policy.
• Minor cosmetic imperfections that do not affect the functionality of the item are not considered damage.